TypingMaster 11 Customer Support

• I don't know how to download and install the software, is there an easier method to use TypingMaster?
You can also get TypingMaster 11 from Microsoft Store . The next step is to click the blue GET IN STORE APP button and follow the instructions on the screen. After this, you will find the TypingMaster icon from your desktop!


• I have purchased TypingMaster 11, how to enter my registration key?
To activate all features of TypingMaster 11 you need to enter the registration key into the software. Please click the ABOUT menu on the right side of the software to enter both your registration name and key exactly as shown in your receipt email.


• I am 100% sure that I entered a valid registration key, but it's still not accepted?
Please try to copy+paste both the name and key. If you still face an issue when trying to enter your registration name and registration key pair, there are a few important aspects to understand. The registration key was calculated from your registration name, this means that both fields must match 100%, otherwise, an error is shown. The registration name is usually your full name, email, or business name. Sometimes if your registration name contains letters that cannot be entered (e.g. it is too long or contains invisible whitespace or non-ascii special characters) the best solution is to send a refund request (see link below) and make a new order with the valid registration name.


• Where is my License Key, I only have License ID?
Please follow carefully the licensing instructions you received after purchase by email, it is very likely that you need to download your software again with the link provided in email.


• I don't have access to Typing Meter Widget, why?
If you downloaded TypingMaster 11 from Microsoft Store, some Premium features are not available because of the easy silent installation. To activate all Premium features of TypingMaster 11, you would need to download the full installer from the download page, just click the download button on top of this page. Also, TypingMeter is not available in you bought the economical TypingMaster 11 Standard License, it's only available in TypingMaster 11 Pro and TypingMaster 11 Premium versions.


• How to start the downloaded TypingMaster Setup file?
It is very easy, if you used Chrome browser to download, you can simply click the installer file that is located on the bottom left corner of your screen. If you use another web browser, please click the TypingMaster file that is inside your Downloads folder to install now. You will find this folder from My Computer/This PC or This PC/Documents folder.


• How can I reinstall again my TypingMaster 11 version if I cannot log in to customer area ?
You need to use the exactly same email address as used when ordering the software license. If your email is wrong, please visit www.questionacharge.com to update it.

• How can I download again my purchased TypingMaster 10 ?
To re-download software you have already purchased on our Online Store, you will need to find your order confirmation email or login to the customer area above and press the re-download link. You can click download link just a few times.

Note: You are eligible to download the installer file only yourself, do not share the link or it's discontinued and you cannot reinstall in future. You can use link just a few times to download your purchased apps again.


• My purchased TypingMaster 10 says "This software is out of date"?
Please re-download your licensed TypingMaster 10 from your personal download link sent by FastSpring WebStore. Please login to the customer area above to get back your download link. You can click your link just a few times.


• How can I reinstall again my TypingMaster 10 version if I cannot login to the customer area ?
To (re)install, you need to locate your personal copy of licensed installer file, that you have downloaded after purchase, the file name is TypingMaster Setup.exe or similar. . In order to move your purchased TypingMaster 10 into a new computer, first reinstall the software to your new computer using your licensed installer file and then uninstall your software from your old computer. (Unfortunately we do not support moving the study progress data) If you did not store your installer file into any specific location, such as USB stick or external hard drive, you should search for it from your Downloads folder. This folder stores all your downloads until you clean it up.


• Is there a way to get more typing tests into TypingMaster ?
In addition to the test texts already available, you can use TypingMaster PREMIUM version to add your own text files to be used as test texts. To do this, go to the Typing Test in the right hand menu and select "Add" from the top of the screen. When the file browser pops up select a plain text file to be added. Note: If you receive error, please make sure you start TypingMaster application with Administrator rights.
Please make sure that the file you select is in plain text (these files usually have the ending .txt). Text files created in a word processor and saved as documents usually contain information on the layout of the text and cannot be used. To convert a text to txt format, just copy and paste the text into Notepad or other text editor and save the file. You can find Notepad under the Start Menu > Programs > Accessories > Notepad.


Q: Can I get back my TypingMaster version 99, 2001, 2002, 6, 7 license that I ordered a few years ago?
TypingMaster products have been sold for more than 20 years, unfortunately, due to GDPR we cannot store client data for more than 2 years. This means that if you ordered a product more than 2 years ago, we do not have your records. It's always a good idea to print out / store digitally your serial numbers and make a backup copy of your installer files for future use.


 


Q: Where is my Receipt? After you purchase TypingMaster, you receive necessary details by email. Sometimes your email application may filter our email to spam by mistake, so try to search from spam folder first. You can also get your invoice or receipt by logging in to the customer area with a green button above.


 


Q: How to get money back / refund? Within 30 days after your order, you can use the refund request form.


 


Q: Write Error Access Denied when trying to install TypingMaster
A: There is another TypingMaster already running and/or installed already to same folder, you need to uninstall the previous version or install to another folder that is empty. Please make sure you close TypingMaster before you reinstall and also that there are no other logged in users on same computer using TypingMaster now.


 


Q: Access Violation error while logging into TypingMaster 10
A: There has been a problem with your hard disk. This means that your user study progress data file is now badly corrupted and you need to clean it up. The solution is to open TypingMaster, click Delete button on the user name list page, and/or to create a new username for TypingMaster 10.


 

 



Pre-Sales Support

• Payment Problem: My Credit Card/Debit Card was not accepted by webstore?
Some national debit cards/credit cards are not activated for international online transactions by default.
E.g. If you have SBI bank, just visit sbicard.com or the SBI Card Mobile app, login to your account by entering your user name or password and select ‘Request > Activate International Usage’ from the left menu.

You can write your bank name (sbi, axis, hdfc, kotak, citibank, etc) to support chat and receive on-screen instructions how to enable international transactions. Alternatively contact your bank or consider to use Prepaid Virtual Credit Card (VCC) if you have. Virtual credit cards are the best and most secure option for making payments on the web.

 

QUESTION: If I buy TypingMaster, what is the duration of license in months?

Good news, TypingMaster single user license prices are one-time payments, when you buy TypingMaster software, you can use it for the life-time. It means your license is not time-limited, you can even reinstall the software later.
We also have the annual TypingMaster's Ultimate Typing Coach for Schools and Business organizations

 

 

QUESTION: My Credit Card or Debit Card is not accepted by internet webstores?

Some national debit cards are not accepted abroad. Please consider to use Prepaid Virtual Credit Card (VCC) instead, virtual credit cards are the best and most secure option for making payments on the web.

 

 

 

 

 

 

 

Features	TypingMaster 11 Standard Version	TypingMaster 11 Pro Version	TypingMaster 11 Premium Version	TypingMaster's Ultimate Typing Coach for Edu/Business
Touch typing course with 9 extra courses	✓	✓	✓	✓
Typing Tests with the complete result report	✓	✓	✓	✓
Typing Games for learning with fun	✓	✓	✓	✓
Progress graphs and printable statistics	✓	✓	✓	✓
Typing Meter Widget		✓	✓	✓
Add your own typing tests (txt file created with Notepad tool)			✓	✓
Study Material Editor			✓	✓
QuickPhrase			✓
Network/Cloud Data Sync				✓
User Manager Teacher Tool				✓
Centralized Management and Reporting				✓
Easy School Site Installation / Silent Installation				✓

 

Download TypingMaster's Ultimate Typing Coach for Edu/Business