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Typing Master 10 Support

1. Popular Support Articles

  • How can I reinstall or download again my purchased TypingMaster 10?
  • To (re)install, you need to locate your personal copy of licensed installer file, that you have downloaded after purchase, the file name is TypingMaster Setup.exe
    In order to move your purchased TypingMaster 10 into a new computer, first reinstall the software to your new computer using your licensed installer file and then uninstall your software from your old computer. (Unfortunately we do not support moving the study progress data)

    If you did not store your installer file into any specific location, such as USB stick or external hard drive, you should search for it from your Local Hard Drive / Downloads folder ( C: DRIVE). This folder stores all your downloads until you clean it up.

    - To quickly view all your Downloaded Files, you can on Start Menu Press Win+R keys at same time and copy paste the following URL into your Open/Run dialog and press OK to open the folder: %userprofile%\downloads
    Some browsers actually store your files into this folder instead: %userprofile%\documents\downloads
    To re-download software you have already purchased on our Online Store, you will need to find your order confirmation email and press the re-download link from this email. If you purchased Extended 1-Year Download Service option along with your product, you can download the program that you purchased anytime during the validity period (1 year starts from the day you purchase it).
    Note: Without Extended 1-Year Download Service, you are eligible to download the installer file within only 7 days after you place that order. You should consider to purchase Extended Download Service to download your purchased apps again up to one year or you can order the optional backup cdrom.

  • Is there a way to get more typing tests into TypingMaster 10?
  • In addition to the test texts already available, you can use TypingMaster 10 PREMIUM version to add your own text files to be used as test texts. To do this, go to the Typing Test in the right hand menu and select "Add" from the top of the screen. When the file browser pops up select a plain text file to be added. Note: If you receive error, please make sure you start TypingMaster application with Administrator rights.
    Please make sure that the file you select is in plain text (these files usually have the ending .txt). Text files created in a word processor and saved as documents usually contain information on the layout of the text and cannot be used. To convert a text to txt format, just copy and paste the text into Notepad or other text editor and save the file. You can find Notepad under the Start Menu > Programs > Accessories > Notepad.

  • What is difference between TypingMaster 10 and 7
  • TypingMaster 10 Features:
    - Touch typing course with extra courses
    - Typing Tests with a complete result report
    - Typing Games for learning with fun
    - Typing Meter - real-time analysis widget
    - Progress graphs and printable statistics

    TypingMaster 10 Premium Version:
    - More typing courses in various languages such as French and Spanish
    - Add your own typing tests (txt file created with Notepad tool)

    Typing Master Pro 7 Business/School Version Features:
    - 5 typing courses in multiple languages
    - User Manager tool for School teachers and Business Users
    - Centralized Installation and Management (Windows Server)
    - Centralized Reporting for Admin
    - Admin or teacher can arrange Typing Tests easily from Manager tool



    2. Support Articles



  • QUESTION: Why TypingMaster 10 does not start? It only shows a dialog with 3 buttons?
  • Sorry, unfortunately your TypingMaster 10 One Week Free Course has ended (7-Days Trial has expired). We are giving a free one week course. If you like to use TypingMaster 10, you can buy a life-time license and get all extra features activated. If you do not like TypingMaster, you can uninstall the expired software from your computer (Start Menu, Add/Remove Programs).






  • QUESTION: My Indian Credit/Debit Card is not accepted by internet webstores?
  • Some indian debit cards/credit cards are not accepted abroad. Please consider to use Prepaid Virtual Credit Card (VCC) instead, Virtual credit cards are the best and most secure option for making payments on the web. Alternatively you can read from a link below which indian credit cards are known to work abroad in internet webstores.

    Virtual Credit Card Info | Supported Credit Cards Abroad


  • QUESTION: I want to buy TypingMaster, what is the duration of license in months?
  • Good news, all prices are one-time payments, when you buy TypingMaster 10 software, you can use it for the life-time. Your license is not time-limited.





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    2. More Support Articles

    Q: Where is my Receipt? After you purchase TypingMaster 10, you receive necessary details by email. Sometimes your email application may filter our email to spam by mistake, so try to search from spam folder first. Click here to get a copy of receipt:


    Q: How to get money back / refund? Within 30 days after your order, please reply to the receipt email that you received by email after ordering.


    Q: Access Violation error while logging into TypingMaster 10
    A: This means basically that your user study progress data file is badly corrupted. The solution is to open TypingMaster, click Delete button on the user name list page, and/or create a new username for TypingMaster 10.


    Q: Unable to launch App bought from Win 10 App Store?
    A: Sorry for trouble - there appears sometimes a rare weird issue in WIN 10 APP STORE ITSELF that we reported to MS earlier. If you got a wrong error message saying that "free trial is over" after you ordered app from store please read the instructions from here:

    3. Can't Still Find the Answer?

    Please click live chat support on bottom right corner of screen, or send a message to TypingMaster support team