2/23/2010 1:32:02 PM permalink
Barb Posts 1	Hi. We are using Typing Master Pro v. 7.01 [2009], network version. Each fall I import users accounts using a .csv file, and we usually type away with no problems. We are up to 1,016 users. In the past week, the application has begun restarting my users in my Keyboarding Class. Either before they log in (or even while they're working), they are "kicked out". When they log back in, there is no record of their previous lesson/tests completed. Can you please tell me what I can do? I need to view their accounts to grade them and verify that they are completing the work. I also need to keep using this application until June as I have 2 more keyboarding classes coming in. (Those users have existing accounts.) I do periodically Rebuild User Index and also Export CSV Data to back up. Thank you very much. Barbara
	2/24/2010 6:18:11 AM permalink
TypingMaster Posts 136	Hi Barb, Please see the ERRORS.LOG file from TypingMaster/database folder for possible error messages; it seems that there may be network connection drop issue? Please also double check that your Windows seat licenses are not running low from Event Log. We recommend to take full ZIP File Backups of all user data regularly using the tool available in TypingMaster Manager / File menu. This will help recover user data if you run into database problems. edited by TypingMaster on 3/1/2010 -- Best Regards, TypingMaster, Inc. www.TypingMaster.com
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