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  1. questionIn what order are keys introduced in TypingMaster Online?
    Touch Typing Basic Course Lesson 1: Home Row Lesson 2: Letters E and I Lesson 3: Letters R and U Lesson 4: Letters T and O Lesson 5: Capital letters and period Lesson 6: Letters C and comma Lesson 7: Letters G and H and apostrophe Lesson 8: Letters V and N and question mark Lesson 9: Letters M a ...
  2. questionHow to print all students user ID's and passwords for a particular group?
    To print the results for one group login to the Manager and go to the Users tab. There are drop down menus you can use to filter your results. To have results for a specific group from the first drop down select the group you want to view results for. When that is selected the page will automati ...
  3. questionHow can I modify user's password?
    To change a user's password login to the Manager, then go to the Users tab from the left hand menu. There find the user you would like to change the password for and click on the Settings button, this is the one with the 3 horizontal lines. In the User Settings page you must enter the new passwo ...
  4. questionCan I study Spanish (Latin American) course with US International keyboard layout
    Unfortunately there is no way of modifying the Spanish course material, since this has been designed with the Spanish / Latin American keyboard in mind. However, you can use the US International keyboard layout to study the Latin American course. To do this, log in to TypingMaster Online as an a ...
  5. questionHow do I retrieve an archived user?
    To un-archive a user simply login to the TypingMaster Online Manager and then go to the Users tab from the left hand side menu. Once there in the first drop down "View users in.." select the Archived Users group. All archived users will now be shown. Simple find the user you want to retrieve and ...
  6. questionIs there a way to see monthly statistics in TypingMaster Online?
    TypingMaster Online does not feature monthly usage statistics, but in the Users tab, you can use the Last login search to see who have logged in and how many times during a selected period of time.
  7. questionIs there a way to do a mass delete/archive of student records?
    To delete more users at once simply add eg. &limitsize=200 at the end of your TypingMaster Online URL. For example, select users tab and go to the address field. Your address looks like this: http://online3.typingmaster.com/tmonline3/tmmanager/users Replace tmmanager/users with tmmanager/use ...
  8. questionCan I try TypingMaster Online before buying?
    Definitely! If you haven't already done so, simply create a TypingMaster Online account at: http://online3.typingmaster.com/tmonline3/tmsetup/createaccount With the free trial, you have access to the first one or two lessons of any keyboarding course, take one minute typing tests, and use all te ...
  9. questionWe are a public library, may we offer TypingMaster Online to our patrons?
    Yes, you can offer TypingMaster Online to your library patrons. However, for use in public libraries we do require some extra restrictions so that access is only given to authorized users (users with a valid library card or walk-in patrons within your premises). These restrictions are needed bec ...
  10. questionWhy isn't my new score saved even though my accuracy is better than last time?
    The reason the score was not recorded was because the net speed was not greater than in the previous attempt. By default the scoring is based on the net speed value. This is because the net speed takes into account the speed as well as the accuracy. If you re-do a lesson, the result with the bet ...
  11. questionAre there any limits to the number of characters or types of symbols allowed in user names and passwords?
    The user names for TypingMaster Online must be between 4 and 25 characters in length and cannot contain any of the following characters: '\"´`()[]{}~¨^*:;/\\#@?%&¤£$= This is to avoid any security or encoding issues - spaces however are allowed. There are no limits to ...
  12. questionWhat courses are available and what is their duration?
    TypingMaster Online features six courses (Touch Typing Course, Junior Touch Typing Course, Speed Building Course, Numbers Course, Special Marks Course, Numeric Keypad Course) - total of 43 typing lessons with 5-8 exercises each - total of 261 typing exercises - exercise duration 3-6 minutes depe ...
  13. questionWhat are the licensing options for TypingMaster Online?
    TypingMaster Online licensing options are: 1. Transferable Licenses: You need one license per user but once a student has completed their training or no longer needs access for other reasons, you can relese that license for reuse. It requires some maintenance to do this but does not lock you in ...
  14. questionWhy does the user last login show the wrong timezone?
    Currently TypingMaster Online does not support setting your time zone. The server is located in the EST time zone and that is the time used. However, all study results display the results using the user's own computer's time. This is because all study data is recorded on the user's computer incl ...
  15. questionHow to set up a typing test for my class?
    To set up a typing test for a class, go to the "Typing tests" tab and click on "Add new test". On test settings page, give your test a name and choose duration, test text and set pass limits, if needed. You can make the test available to a specific group or to your classes only or to all teacher ...
  16. questionCan I change lesson duration in TypingMaster Online?
    By default, lesson duration is set to 35 minutes, but you can change the duration for any course. To do this, log in as the Administrator and go to the Courses tab on the left hand menu. There select the course you would like to edit, from the drop down menu select a group you want the changes t ...
  17. questionSome of our computers are not able to load ActiveX components. Is there a way to use your product without ActiveX?
    The problem is most likely related to permissions required for installing & running ActiveX controls. You will either need to give your users permissions to install ActiveX controls, or you will need to preinstall the ActiveX control to all computers. Another option is to use the Java versio ...
  18. questionThe ActiveX does not work, we have an ISA Proxy server. Are there any issues with ISA servers?
    We have found that customers using the Microsoft ISA server have had problems using the ActiveX typing tutor interface since, for some reason the server blocks its traffic (which is in the HTTP / AICC format). When ACTIVEX cannot access Internet please check your ISA server settings for the Appl ...
  19. questionHow much bandwidth will TypingMaster Online use?
    Bandwidth usage for first time the tutor is loaded about 1 MB depending on whether you use the Java or ActiveX applet. The applet is cached by the browser so that after this initial load the tutor needs much less, and an extended session of typing should take around 200 KB per user. In real worl ...
  20. questionCan I rely on TypingMaster Online web service being available when we need it?
    TypingMaster Online is a very reliable web service - during the last 4 years our uptime percentage has consistently averaged above 99.9%. Our TypingMaster Online web application is hosted on a dedicated, optimized and secure server with proven uptime reliability. We monitor the from several diff ...
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