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  1. questionHow do we add users to TypingMaster Online?
    There are three ways to add users to TypingMaster: Users can register themselves, you can add users one by one or you can mass-import users. First, you can let your users create their own accounts at TypingMaster login page by clicking on the "I am a new user" link. If you have created groups, u ...
  2. questionIf a student is already proficient up to 30 / 40 WPM with high accuracy but wishes to improve upon that do they still need to take the beginning course?
    Once your account is licensed all course material is accessible. Student can jump to any lesson to start studying. To have the Touch Typing Basic Course marked as completed, they need only to pass the Final Test. For this reason we recommend setting some good pass limits for the Final Test. If y ...
  3. questionIf we were to go with concurrent licensing, would we be able to still track the progress of all students?
    Yes, you can track the progress individually for all your users. There is no limited to the number of user accounts you can have. There is only a restriction on the number of available licenses which limits access to the study material.
  4. questionWhat is the difference between a manager and a teacher?
    Teacher accounts can view the progress of users that are in Shared groups or groups that the teacher 'owns'. But teacher accounts can not see any information on groups and the users in groups that are owned by other Teachers or Admins. You can define who owns a group in the Groups tab then under ...
  5. questionHow many admins or teachers can be defined on the system?
    There is no restriction on the number of teacher or administrator accounts. However, with concurrent licenses a license is taken when any user logs in, this includes Admins or teachers that log in to the Manager. With Transferable User licenses, a license is only taken when accessing the study m ...
  6. questionI have a user that should have passed a lesson/test but it is marked as failed, why?
    Please check your pass requirements. To do this login to the Manager, then go to the Courses tab. From the top select the course and the group that the user(s) is in, this is important as you may be checking the settings for another group that the user is not in. Click on the Edit Settings butto ...
  7. questionI have a student who cannot login, even though I have double checked his name and password and they are accurate with what I set up for his account.
    Here is a little trick to check everything is OK. Firstly, login to the Manager and go to the Users tab.Then search for the user ID you want to change the password for. If this brings up multiple users this may be the cause of the problem. With the import tool there is a small possibility that t ...
  8. questionHow can I improve the Java applet screen refresh speed with Ubuntu LTSP?
    A certain version of the X11 library does not work well with Java's screen updating. A customer of ours and user of LTSP, Juha Erkkilä, figured out a solution to this problem: http://www.mail-archive.com/ltsp-discuss@lists.sourceforge.net/msg35132.html The sluggishness of some Java applicat ...
  9. questionWhy do UK and US keyboards have @ and quotes in opposite locations?
    By default TypingMaster Online is set to the US keyboard which has the @ and " in opposite positions to the UK keyboard. You can change this in the Manager. First login as an administrator. Then go the Courses tab on the left hand menu. Here you will need to change the keyboard for each course. ...
  10. questionHow should the lesson locks work? They don't seem to be taking effect.
    Without the lesson locks in place, a user can complete TypingMaster courses in any order they lice and skip any exercise or lesson. Also, exercises will be marked as completed even if a user has not typed for full duration. The default setup of TypingMaster is very lenient as lesson locks are no ...
  11. questionI want to disable the games, how can I do that?
    Log into TypingMaster Online as administrator. In the Manager, select the Settings link from the left hand menu. Under Study Settings you find an option "Disable typing games". This disables the typing games tab on Study Area. You can also hide games from specific groups. Go to Courses and selec ...
  12. questionI do not want to have preset exercise duration, how to disable timed exercises?
    To control the time limits in exercises you need to set lesson duration for each specific course. To modify lesson/exercise duration, first login to the Manager and select the Courses link from the left hand menu. Next, using the drop down at the top, select which group you wish to edit the cour ...
  13. questionMy students can't see the test text I added, what have I done wrong?
    After you have created the text you can choose if the text is teacher controlled or freely available to be used in typing tests. Login to TypingMaster Online and go to text texts page and check the status of your text. Freely available - these texts can be chosen by user when test text is set to ...
  14. questionHow do users get a license? Do I need to assign licenses?
    In TypingMaster Online, students get licensed automatically when they use the typing tutor the first time. Unless you are worried that licenses may be taken by users who are not authorized to do so, you do no need to spend any time in assigning licenses. If you do want to license your users in a ...
  15. questionCan I change a user to a teacher or admin?
    Administrator can change the user type in the User Settings page. Simply click on the User Settings -button next to user's name, change the user type to Teacher or Admin and click on 'Save' at the bottom of the page.
  16. questionIs there a way to protect my licenses from unauthorized use?
    There are two ways to license users; either automatically when they first use the program or by assigning licenses manually. If you wish to stop people from getting a license automatically, an administrator can set the program up to ask for a License Password to get a license. To do this, log in ...
  17. questionWhy does Java say it cannot save score?
    It is possible that you have some security software that is blocking Java from sending data to the internet. You can test this by temporarily disabling your anti-virus and firewall programs and allowing all network traffic. If saving works, then the security software is causing the problem. In t ...
  18. questionI have user licenses, how do I delete users in TypingMaster Online?
    If you have user licenses you can not delete the users permanently. Instead we offer the Archived Users group. The Archived Users group works so that it hides any user placed in that group from the Users page and reports, also users in that group can not login. To place users in the Archived Use ...
  19. questionHow do I free up licenses?
    You can free up transferable licenses in several ways: Remove each license individually. To do this, log into the Manager and go to the Users page from the left hand menu. There click on the Settings button (the small gray icon with 3 horizontal stripes) for the user you want to remove the licen ...
  20. questionHow do I update ActiveX add-on?
    To update the ActiveX add-on, you need to remove the old add-on and install the new one. To update the ActiveX control on individual computers, follow these steps: 1. Open Internet Explorer 2. Go to Internet Options > Tools > Manage Add-ons 3. Select Show > Downloaded controls 4. Select ...
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