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  1. questionWhy the studying section does not appear in the screen?
    TypingMaster Online currently requires Flash You need to make sure that the web browser has Flash Player Plug-In enabled. Click here for easy step by step instructions how to install or enable Flash. We are currently in process of developing HTML5 version of the studying user interface
  2. questionI am having problems with starting a lesson in TypingMaster Online, what should I do?
    The problems related to loading a typing lesson in TypingMaster Online are most likely caused by the latest fix of Java 7 released recently by Oracle. Along the fix Oracle decided to change Java's security level from normal to "high". This way users will automatically be shown a prompt and give ...
  3. questionTypingMaster Online is very slow to load the lesson or freezes completely. What can we do?
    If the freezing occurs when launching a lesson, first check that your Java is the latest version. You can do that here: http://www.java .com Also, make sure that you haven't disabled the Temporary Internet Files for Java. If this is the case, the typing tutor is not cached and Java will download ...
  4. questionIs there a user manual for TypingMaster Online?
    TypingMaster Online manuals can be found from the left hand side menu under the Manuals link. Links to all manuals can also be found on our support page: http://www.typingmaster.com/education/support.asp Tip: You can also click on the (?) icons that you find through out the Manager whenever you ...
  5. questionHow can I delete the work of a student and make them start over again?
    You can do this for an individual user or a group in the Manager > Users&Results page. To clear study records, first check the box next to the user/users whose records you want to delete. Then scroll down to the bottom of the page and look for button "Clear study data" at the bottom left ...
  6. questionHow do I control the study settings, for example set the pass limits needed for the Final Test?
    To adjust the pass or fail settings click on the Courses tab on the left hand side of the Manager. From the drop down menu select the group you would like to edit settings for. On this page you can choose whether to Hide or Activate the courses. If the course is marked as Inactive, then it will ...
  7. questionWhy I can not get the applet tutor to load - I have java installed but it does not work?
    Are you able to view other java content? Some times even with Java loaded, Java does not get acknowledged by Mozilla based browsers such as Firefox. Please check if Java is loaded at www.java.com that site will confirm if you have Java working. If it does seem to be working fine then please co ...
  8. questionHow can I change the password for a member of the staff?
    If you have administrator or teacher account you can easily change the user's password. Just login and go to the Users tab on the Manager side. There find the user you wish to change the password for (you could type their name into the search box for example). When you have found the user click ...
  9. questionThe typing tutor works on some computers and on some it does not load - what's wrong?
    TypingMaster Online uses two different types of tutors: Java or ActiveX. To begin troubleshooting the problem, check if some computers are using ActiveX and others Java. Java is the default option and requires that Java is installed on the computer. You can download it from here: http://www.java ...
  10. questionI get error that user data cannot be retrieved, what do I need to do?
    Error: Cannot retrieve userdata from server. -975 HTTP Error 0 -974 No respond from LMS server with GetParam This error is often related to using the ActiveX applet when using the tutor. Have you been able to use TypingMaster Online before? This could be a temporary internet connection problem a ...
  11. questionHow to make sure Java plugin is not disabled? (Macintosh)
    Please close your browser and go to /Utilities/Java Preferences and enable Java settings. Restart your browser and check that Java is enabled in your browser as well and try TypingMaster Online again. Latest Mac OS X versions have not supported Java automatically. After updating your Java instal ...
  12. questionHow can I see how long a user has spent on a lesson or in a course?
    There are two ways to see the time spent by a user. On the Users tab in the Manager you can choose the Study Summary report. This displays quite detailed results, including time used in each course and the last time the users logged. To view actual time used in each course choose Detailed report ...
  13. questionI can't remember my password to the TypingMaster Online account I created, how can I reset it?
    Please click on your Login Link and look for the Forgot Password link. Enter your login name or email address to retrieve your new password. Try the email address you entered if the login name does not work. You will receive a new password in an email and detailed instructions on how to set it b ...
  14. questionHow do I type the ñ and other special characters?
    To type the ñ you will need to have your keyboards set to US-International. You cannot use the US-Standard keyboard, that is by typing the tilde '~' first then 'n'. Unfortunately this is misleadingly shown in our program; the tilde on US-standard keyboards is not the same as in many other ...
  15. questionI am not able to log in to TypingMaster Online. What is my login information or how do I login?
    If you are using TypingMaster Online at school or in a company, you will need to ask the teacher or course administrator to provide you with your login information. Please find the person responsible for TypingMaster Online account in your school/company and ask for details. Our customer support ...
  16. questionHow can I edit the new user email in TypingMaster Online?
    Due to concerns about spam we do not allow people to edit the new user email in TypingMaster Online. We regret for the inconvenience but this is to prevent our service from being to mass email people in unintended ways. We suggest you to edit the email we sent when you first made an account. You ...
  17. questionWhere can I find a report on how many people have taken the typing master online and what their progress is?
    You can access detailed information about your users by logging to your account as an administrator. After login you will be taken to the Manager side of TypingMaster Online. This allows you to view and control user progress for your account. Go to Users page, which you can access on the left ha ...
  18. questionI could not find any games in TypingMaster Online, are there any?
    TypingMaster games are offered slightly differently depending on the type of applet you use when taking the course as well as the game settings set by the administrator. First, four games are available on the Games tab. These games can be set for free access or be hidden from all users as a glo ...
  19. questionI have lesson lock set for my group, how can I allow some students jump ahead without completing all exercises?
    You have the option to enable a setting "Bypass lesson lock" for any individual user by editing their user settings. To do that, go to Users&Results page and click the edit user settings icon (bullet point icon) to open settings for editing. At the bottom, there is a checkbox for bypassing t ...
  20. questionCan I custom the login page? Or can I place a message on the front page?
    To set a welcome message please login to the Manager side, then select the Settings tab from the left hand menu. From there scroll all the way down to the bottom and under the heading Administrative Settings you will find a setting Login Message. Here you can set what you would like and it will ...
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